Refunds and Exchanges
Refunds: Custom Orders and Warranty
Custom orders cannot be refunded or exchanged. If you find any fault in the craftsmanship of your order, please contact us immediately so we can resolve the issue. Every piece is carefully created and the setting is guaranteed for one year from the date of creation. Gemstones and diamonds are not guaranteed against chips and wear and tear. Settings are also not guaranteed against wear and tear, "accidental damage" made by the customer. Please purchase a private insurance policy from a company like Jeweler's Mutual to protect your piece against chipping, loss of stones, damage, theft, etc. If we find that work has been done to the piece by a third party after purchase, this one year guarantee is void.
If you find any fault in the original craftsmanship of your order, please contact us immediately so we can resolve the issue. If you feel the jewelry needs to be repaired within that first year of warranty, please contact us for shipping instructions to send the piece back to us for repair. If you choose to have the piece repaired by your local jeweler, the cost of that repair will not be covered under warranty unless first approved by us.
If for any reason you experience an issue with your jewelry, please contact us. We want you to enjoy your fine jewelry purchase.
Refunds: In-Stock and Ready to Ship
In-stock items can be returned within 3 days of receipt in their original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original Anueva Jewelry packaging. Rings which have been resized are non-refundable. If you decide to return your in-stock purchase, please contact us first so I can give you the correct address. We will inspect the item upon receipt and deem it worthy or unworthy of refund. Buyer must pay insured return shipping. We are not responsible for items lost or damaged in transit. Original shipping cost is non-refundable.