FAQs

Q. How do you pronounce your shop name?
A. Anueva is pronounced Ah-new-ay-vuh

Q. What are recycled diamonds?
A. Recycled or repurposed vintage diamonds are the most eco-friendly natural diamonds available. They are naturally occurring diamonds, cut & polished from mined rough stones that were previously set in jewelry then removed, and re-introduced into the supply chain for resale. They are also less expensive than "new" diamonds, selling at 15-40% less than comparable quality diamonds.

Q. Do you reuse customer stones?
A: Due to our current volume, we do not work with customer stones and do not make blank settings. We recommend visiting your local jeweler for custom re-designs of your old rings.

 

Customizations

On many of our pieces, you have the option to select customizations before you order. These may include earring post and back options, gold color, polish or satin/brushed finishes, ring sizes, chain lengths, etc. If you have any questions about these customizations or need help selecting please send us a message through the Contact Form.

Turnaround Times

Most made-to-order pieces typically ship within 4 weeks but custom ring designs and unique wax carvings can take up to 7-9 weeks to ship.

Shop Policies

We specialize in unique and eco-friendly engagement rings, earrings and necklaces. Each item is made-to-order unless otherwise specified, and will take anywhere from 7-9 weeks to fulfill, depending on the item and the customization needed.

Please browse our policies below and feel free to send us a message through our Contact Form if you have any specific questions or are looking to customize one of our pieces.

Payment

Payment Plans

If you would like a payment plan for your purchase, we provide Financing through Affirm or PayPal Credit. You can apply for PayPal Credit by selecting PayPal and then the PayPal Credit option at checkout. To use Affirm, please apply for financing on our website by clicking on a product and "Apply Now."

Due in Full

Please note that payment is due in full for us to start work on your piece. In-stock items will ship only after payment has been received and cleared by the payment processing system.

Shipping

Shipping within the U.S.

We use FedEx or UPS Express shipping, insured with signature required. Please provide the correct shipping address at checkout where someone will be present to sign. If mailing to a business, please provide the business address.

Shipping outside of the United States

We use FedEx or UPS for international shipping and can provide a shipping quote for you based on your address provided before you order.

We are not held responsible for any delays or fees charged by customs/duties in your country. The buyer is responsible for any additional taxes, duties, or brokerage fees.

Refunds and Exchanges

Refunds: Custom Orders and Warranty

Custom orders cannot be refunded or exchanged. If you find any fault in the craftsmanship of your order, please contact us immediately so we can resolve the issue. Every piece is carefully created and the setting is guaranteed for one year from the date of creation. Gemstones and diamonds are not guaranteed against chips and wear and tear. Settings are also not guaranteed against wear and tear, "accidental damage" made by the customer. Please purchase a private insurance policy from a company like Jeweler's Mutual to protect your piece against chipping, loss of stones, damage, theft, etc. If we find that work has been done to the piece by a third party after purchase, this one year guarantee is void.

If you find any fault in the original craftsmanship of your order, please contact us immediately so we can resolve the issue. If you feel the jewelry needs to be repaired within that first year of warranty, please contact us for shipping instructions to send the piece back to us for repair. If you choose to have the piece repaired by your local jeweler, the cost of that repair will not be covered under warranty unless first approved by us. 

If for any reason you experience an issue with your jewelry, please contact us. We want you to enjoy your fine jewelry purchase.

Refunds: In-Stock and Ready to Ship

In-stock items can be returned within 3 days of receipt in their original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original Anueva Jewelry packaging. Rings which have been resized are non-refundable. If you decide to return your in-stock purchase, please contact us first so I can give you the correct address. We will inspect the item upon receipt and deem it worthy or unworthy of refund. Buyer must pay insured return shipping. We are not responsible for items lost or damaged in transit. Original shipping cost is non-refundable.

 

 

 

 

 

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